What is coverage path in avaya?
Implements Call Coverage Paths by providing the means to specify the call coverage criteria, the points in the coverage path used to redirect calls, and the number of times a principal’s telephone rings before the call redirects to coverage.
What is a coverage answer group?
A coverage answer group will forward the call to the members defined and ring all their lines at the same time. The customer would call a number that has a coverage path defined that points to this coverage answer group. These are the members that you want to receive the call.
What is AAR and ARS in Avaya?
Communication Manager compares dialed numbers with the value of the Dialed Strings field and determines the route pattern for the dialed number. change ars analysis n , where n is the digit string. …
What is Hunt group in Avaya?
A Hunt Group is a collection of users handling similar types of calls, e.g. a sales department. An incoming caller wishing to speak to Sales can ring one number but the call can be answered by any number of extensions that are members of the Hunt Group.
How do I create a hunt group in Avaya CM?
To create a Hunt Group:
- Open Manager and log on as an Administrator.
- Click to receive a configuration form.
- Select Hunt Group in the Configuration Tree.
- Right click within the panel on the right hand side of the window and select New.
- In the Name text box, enter the name of the group you want to create.
What is Route pattern in Avaya?
The Route Pattern screen defines the route patterns used by the switch. Each route pattern contains a list of trunk groups that can be used to route the call. The maximum number of route patterns and trunk groups allowed depends on the configuration and memory available in each system.
What is Avaya AAR analysis?
Communication Manager compares dialed numbers with the value of the Dialed Strings field and determines the route pattern for the dialed number.
What is the difference between hunt group and pickup group?
Hunt groups are a method of distributing telephone calls from a single phone number to a group of several phone handsets. A pickup group differs from a hunt group in that the user has to dial a number or press a button to pick up the call, wheras in a hunt group the call will be delivered automatically.
How does a hunt group work?
A hunt group is a set of connections and rules that route incoming calls to a group of users until someone is available or all users have been tried. If a call is routed through the hunt group and every user is busy, the call is then routed to voicemail.