Are care agencies regulated by CQC?

We regulate healthcare and social care services. The following care ‘providers’ routinely provide care that falls under one or many of the regulated activities and are regulated by CQC: • Adult social care (such as care homes, nursing homes, and agencies that provide care in the home – also known as domicillary care).

When should I contact CQC?

This includes when: we believe a vulnerable person is at risk of harm. a serious crime has been committed. another organisation needs to take action to ensure the safety and quality of care.

What do the Care Quality Commission do?

The Care Quality Commission (CQC) is the body which regulates both NHS and private hospitals. They also regulate GP practices, dentists and community health services. They monitor the performance of health services against national standards and publish the results of their inspections.

Who must register with CQC?

Section 1: Who has to register? ‘Service providers’ must register with CQC. A service provider can be an individual, a partnership or an organisation – examples of organisations are companies, charities, NHS trusts and local authorities (see page 5 for details).

How do I get in touch with CQC?


  1. General enquiries. Telephone 03000 616161 Online Contact form.
  2. Specialist enquiries for… Journalist or media. Get in touch. Contact us.
  3. Report a serious concern. As a member of the public.
  4. Complaints. Complaints about a service or provider we regulate. Complaints about CQC.

What is good quality care NHS?

The NHS is organising itself around a single definition of quality: care that is effective, safe and provides as positive an experience as possible. This simple, yet powerful definition that arose out of the NHS Next Stage Review has now been enshrined in legislation.

How do you Whistleblow in care?

If you have concerns but you aren’t sure how to raise them or want advice about good practice, you can call the NHS and Social Care Whistleblowing Helpline on: 08000 724 725. They can advise on the whistleblowing process but they aren’t a disclosure line (unlike the Care Quality Commission – see below).

What is the purpose of in home care?

Home care is a form of health care service provided where a patient lives. Patients can receive home care services whether they live in their own homes, with or without family members, or in an assisted living facility. The purpose of home care is to promote, maintain, or restore a patient’s health and reduce the effects of disease or disability.

What do home care agencies mean?

Home Care Agencies. Public or private organizations that provide, either directly or through arrangements with other organizations, home health services in the patient’s home. (Hospital Administration Terminology, 2d ed)

What are home health care agencies?

A home health agency is a private or public organization that provides health care to people outside of traditional hospital or doctor’s office settings. Home health agencies frequently provide health care to people in their homes, hence the name “home” health agency.

What are the rights of a home health patient?

By federal law, patients of a Medicare-approved home health agency also have these rights: Choose your home health agency. Have your property treated with respect. Be given a copy of your plan of care, and participate in decisions about your care. Have your family or guardian act for you if you are unable.