How do I complain to Western Union?

Contact WU Customer Care

1. Call Us. Customer Care (US): 1-800-325-6000. For TTY users: 1-800-877-8973.
2. Mail Us. Western Union Financial Services, Inc. P.O. Box 6036. Englewood, CO 80155. USA.

Can I claim my money back from Western Union?

You can cancel a money transfer only if it has not been picked up by your receiver. If you sent money to a bank account, you can cancel it if the transfer has not been completed by your receiver’s bank. To request a refund, please call Customer Care, or if you sent the money in person, return to the agent location.

Can I get my money back from Western Union if I was scammed?

Will Western Union refund my money? If you’ve transferred money and the money hasn’t yet been picked up, call our fraud hotline at 1-800-448-1492 to stop the transaction. If the funds haven’t been picked up by the receiver, you’ll get a full refund, including the transaction fee.

How do I call Western Union customer service?

Give us a call Call Customer Care on: Toll free phone number 0700-34778-2668228.

Why is Western Union holding my money?

There are a few reasons why a money transfer might be on hold. If its been less than 30-40 minutes since you completed it, it may not be fully processed yet. Please wait a few more minutes and then check the status again. Sometimes we need to confirm the sender’s identity before we can process a money transfer.

What should you do if a consumer has a complaint about a transaction?

File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.

What happens if you don’t pick up money from Western Union?

Money transfers are available for 90 days. If the receiver is unable to pick up the money transfer and it has been 90 days, contact Customer Care for the money transfer to be renewed and made available for payout.

What can you do if you get scammed from Western Union?

File a Fraud Claim | Western Union. If you believe you may have been a victim of fraud and your transfer has not been paid, please call the Western Union Fraud Hotline 1800 448 1492 as soon as possible for assistance in filing a fraud complaint.

Does Western Union have online chat?

Online ChatWestern Union / Customer service chat

How long can Western Union hold your money?

around 45 days
Western Union will hold your money in that location for a time, usually around 45 days. That means you typically have at least a month to arrange the collection after the money has been sent. After that, the money will be returned to the sender.

How long does it take for Western Union to refund money?

A non-refundable processing fee of 30 USD will be automatically deducted from your refund amount. It will take us about 6-8 weeks to process your request and refund you.

How do I get my money back from services not rendered?

Summary. If there’s a service you were charged for but never received, you’re entitled to a refund. But if the company won’t abide, you can contact your credit card issuer and request a chargeback.

Can Western Union hold your money?

In most cases, the money can be picked up within a few minutes after sending. If you do not pick up the transfer on the same day, it will remain in the system for the next 45 days. Money is not returned to Sender for 9 months after the date of sending unless the Sender orders so.